Help
13 articles
How to use SkyLink PBCS, from registering to reading the reports. Every article links to the next, and every page of the service links to its article.
Getting started
Getting started
What SkyLink PBCS does, how to register and sign in, and what the free month covers.
Users and roles
Inviting the people of your organisation, what an Admin and an Editor may do, and disabling a user.
Your account
Your name and email address, your password, two-factor codes and passkeys, the appearance of the site, and what deleting your account means.
Your organisation
Organisation and data setup
The organisation page, its invoice details and FIR slots, and the data setup in which you declare where your files come from and how they are written.
CSP outages
Recording an outage of your communication service provider by hand, importing a file of notices, and what changes in the reports once your handling is verified.
Your files
Reports and monitoring
The RCP and RSP reports
Choosing a FIR and a period, reading the tables and their colour key, the benchmarks, "not assessed" and "indicative", the graphs, the custom graph, exports, and the Rules page behind every figure.
Monitoring
The dashboard, trends, alerts, watchlists, the FIR map, the report builder and scheduled reports: the tools that watch your figures between two reports.
Billing
Your data and help
Your data
How your files are protected, who can see what, what support access means, how to delete, and what a cancellation or a lock deletes and when.
Troubleshooting and questions
The common refusals and surprises, each with what to change: a refused file, a figure that says not assessed, an invitation that never arrived, a card that was refused, a locked account, and where to write.
Glossary
The terms the service uses, each in a sentence or two, in the order you meet them; every term has its own anchor, so other articles link here.
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